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 Haystack Website Privacy and Cookie Policy

Haystack Solutions, Inc. has created this Policy in order to provide you with information regarding our collection, use, disclosure, and protection of personal information from actual or prospective clients and other visitors to this Website.

This Policy is subject to change by Haystack at any time. This Policy specifies the date of the most recent update, below. Visitors to this Website should check this Policy whenever they visit to ensure they are aware of the latest Policy. Your continued use of this Website after such changes are implemented constitutes your acceptance of the changes. If you do not agree with the Policy that is in effect at the time you visit this Website, you must immediately exit the Website.

Collection, Use and Disclosure of Personal Information:

This section of this Policy provides information regarding our collection, use and disclosure of personal information with respect to this Website. As used in this Policy, the term “personal information” means information that is personally identifiable to a particular company, organization or person, such as a name, address, phone number, or email address.  This term also includes information that is, either itself or in combination with other information, identifiable to a particular company, organization or person.

Information Provided by Visitors. Visitors to this Website that use this Website to contact Haystack, such as to request additional information regarding Haystack or its products or services, are required to provide us with contact information, such as name, address, phone number and email address. Haystack uses this contact information for purposes of responding to the question or request for information and to provide products, services or support to clients.

We may use and collect contact information provided by a visitor for the purpose of contacting the visitor to discuss products and services that we provide and to send information regarding our company or partners, including information regarding commercial promotions or invitations to commercial events. We may also use this information from time to time to email or otherwise provide to visitors newsletters or other information regarding our products, services or company.

Product Information. Clients or others may, from time to time, opt to provide Haystack with requests or suggestions for changes, updates or additions to Haystack’s products or services or with other suggestions (collectively, “suggestions”). All suggestions that are provided to Haystack using this Website or using the contact information stated on this Website, or that is otherwise provided or made available to Haystack, and all rights in such suggestions, are hereby assigned to and become the sole property of Haystack. Suggestions may be used by Haystack for any business purposes, including for the purpose of enhancing, addressing issues with respect to, or offering new, products or services, in each case without any obligation to the provider of such suggestion.

Permitted Use and Disclosure. Haystack may use and disclose information covered by this Policy as follows:

  • as we believe may be required by law or regulation, or for purposes of law enforcement or national security
  • as stated by us at the time we request the information
  • as provided in any written agreement between Haystack and a client or in any terms of use, privacy policy or similar terms accepted by an end user (collectively referred to herein as a Client Agreement)
  • as may be accepted or agreed to by you
  • in order to enforce our rights under, including investigating or addressing a suspected violation of, a Client Agreement, or
  • as stated elsewhere in this Policy.

Anonymous Information:

“Anonymous Information” means information or data that:

  • does not allow the identification of a particular client or other person as the subject or source of such information or data, or
  • is aggregated information or data about a group or category of services, clients, end users or others from which individual user identities have been removed and in which no personally identifying information is included.

This Policy does not restrict, limit or impose any requirements with respect to our collection, use, disclosure, transfer, storage or protection of Anonymous Information. All Anonymous Information that we collect, create, or assemble is owned exclusively by us, even if the underlying data or information is not considered to be owned by Haystack. Haystack may use personal information to collect, create, or assemble Anonymous Information.

Third Party Service Providers:

“Third Party Service Provider” means a telecommunications, internet, hosting, or other service provider, other than Haystack, providing wireless, internet, hosting, or other intermediary services facilitating or necessary for the operation of this Website.

Haystack may disclose personal information to, and permit the collection, use, and storage of personal information by, one or more Third Party Service Providers in connection with the operation of this Website, including to host this Website. The collection, use, disclosure, transfer, storage and protection of personal information by Third Party Service Providers is subject to the terms of service, privacy policies and other terms and policies of such Third Party Service Providers. Haystack places a high importance on the protection of personal information when selecting Third Party Service Providers and seeks to ensure that Third Party Service Providers engaged by Haystack protect personal information with a reasonable and customary level of protection.


What Are Cookies

As is common practice with almost all commercial websites, this Website uses cookies, which are small files that are downloaded to your computer or device. This section of the Policy describes what information cookies gather, how we use the information and why we sometimes need to store these cookies, with respect to this Website. We will also share how you can prevent these cookies from being stored, although this may downgrade or disable certain elements of this Website’s functionality.

How We Use Cookies

We use cookies to provide all of the functionality and features offered on this Website and as stated below.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect or disable the functionality and features of this and many other websites that you visit. 

The Cookies We Set

  • Forms related cookies — When you submit data to through a form such as those found on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. This Website uses Google Analytics, which is one of the most widely used analytics solutions on the web, for helping us to understand how you use this Website and ways that we can improve your experience. These cookies may track things such as how long you spend on this Website and the pages that you visit so we can produce relevant content.

Third-Party Websites:

This Website may contain links to other websites that are not Haystack websites. Haystack is not responsible for these other websites, including their privacy practices, content, security, or use of cookies. Clients and visitors will need to check the respective policy statements of those others websites to understand their policies. Also, Website visitors who access a linked website should be aware that such access may, through cookies or otherwise, disclose personal information to the linked website.


This Website and any computer or device on which personal information collected from this Website is used or stored may be hosted or operated by Haystack or by a Third Party Service Provider engaged by Haystack for such purpose. With respect to any website, computer or device hosted or operated by Haystack, Haystack implements security measures that it believes are reasonable to help protect against the loss, misuse and alteration of the personal information. With respect to any website, computer or device hosted or operated by a Third Party Service Provider, Haystack selects Third Party Service Providers that it believes are reputable and provide reasonable security measures with respect to personal information. These safeguards help to prevent, but cannot guarantee, unauthorized access, loss of data or inappropriate use of personal information.

Certain Limitations:

This Policy pertains only to this Website and does not apply to information obtained or collected in any other manner, including through paper correspondence, email, verbally or through Haystack’s apps, software, firmware or other websites.

This Website is not directed at or permitted to be used by children under the age of 13, and we do not knowingly collect any information involving any individual under the age of 13.

Your Responsibilities:

By accessing this Website, you agree as follows:

  • you may not transmit any information through this Website that is unlawful, threatening, defamatory, libelous, obscene, pornographic or profane 
  • you may not transmit any information through this Website that could constitute or encourage illegal activity or result in any legal liability 
  • you may not transmit any information through this Website that is protected by copyright, trademark or other proprietary rights or confidential information unless you obtain any required consents from the owner and include appropriate copyright, trademark or other proprietary rights notices
  • you may not knowingly or negligently use this Website to transmit any computer virus, worm, or other malicious code
  • you are responsible in all respects for any liability relating to information that you transmit
  • you may not transmit any information to Haystack in a manner that impersonates or uses the name or information of any other person, and
  • Haystack has no responsibility to read or respond to information that you transmit through, or using the contact information on, this Website.


Subsidiaries and Successors:

Any reference in this Policy to “Haystack”, “we”, “us” or “our” means Haystack Solutions, Inc. and its subsidiaries, if any. 

We reserve the right to assign and transfer this Policy and personal information to a successor company in connection with any sale, merger, or reorganization of our company. The successor company’s privacy policy and practices may supersede this Policy.

Client Agreements:

In the event of any conflict between this Policy and any Client Agreement to which you are a party, the terms of such Client Agreement shall govern.

Governing Law and Enforceability:

This Policy is governed by the internal laws of the State of Maryland. The state and Federal courts located in the State of Maryland shall be the exclusive forum for any legal claim or dispute regarding this Policy. Any provision of this Policy found by a court of competent jurisdiction to be invalid or unenforceable shall be deemed revised to the minimum extent required for validity and enforceability, which shall not affect the remainder of this Policy.

Opt-Out Policy:

Except as necessary in connection with a product or service, Website users can opt out of being contacted by us at any time by emailing [email protected].

Correcting and Updating Your Information:

If you would like to update or change your contact information, you may do so by emailing [email protected]. Haystack generally responds to correction or update requests within 30 days. 

Additional Information:

Other requests or questions regarding this Policy, including any request relating to your personal information under the requirements of the EU General Data Protection Regulation or any other data protection law or regulation, should be directed to Haystack at [email protected].

Latest Update of this Policy: September 3, 2021